I provide efficient and compliant lettings admin support tailored to UK landlords, agents, and property professionals. From listings to tenancy wrap-ups, I help you stay organised, legal, and stress-free.

Rental & Listing Prep: Advising on competitive pricing and creating engaging property adverts using platforms like Rightmove, OpenRent, and SpareRoom.

Tenant Onboarding: Handling enquiries, organising virtual viewings, screening applicants, and managing the full referencing process.

Tenancy Administration: Drafting ASTs, securing deposits via MyDeposits or DPS, and ensuring compliance with UK legislation.

Rent Management: Monitoring payments, chasing arrears, and reconciling accounts through Xero or landlord statements.

Property Oversight: Coordinating maintenance (with your preferred contractors), organising inspections, and managing inventory and check-in/check-out processes.

End-of-Tenancy Wrap-Up: Final inspections, deposit handling, and relisting prep.

Software Proficiency:

Xero, MyDeposits, DPS, Rightmove, OpenRent, SpareRoom, Asana, Slack, Google Workspace, Microsoft Office, WordPress, and many more.

Whether you’re managing a single let or a portfolio, I’ll keep the admin tight and the processes smooth, so you can focus on growing your rental business.

Managing a House in Multiple Occupation (HMO) comes with unique legal and operational demands — I offer virtual support to help you stay compliant, efficient, and tenant-friendly.

Licensing & Compliance: HMO license applications, renewals, and ensuring full compliance with fire safety, electrical and gas safety, and local authority requirements.

Tenant Relations: Handling all tenant communication, disputes, and maintaining a peaceful, well-managed shared living environment.

Repairs & Maintenance: Coordinating regular inspections, compliance checks, and arranging repairs via your approved contractors.

Rent & Deposit Management: Monitoring rent payments, managing deposits through MyDeposits/DPS, and keeping clean records using Xero or landlord-led accounting.

Legal Documentation: Drafting and renewing tenancy agreements, house rules, and managing required compliance paperwork.

Utilities Oversight: Monitoring and managing shared utility bills, internet services, and communal area upkeep.

Liaison Role: Acting as the point of contact between landlords, tenants, and councils for all HMO-related matters.

Tools I Use: Xero, MyDeposits, DPS, Rightmove, OpenRent, SpareRoom, Asana, Slack, Google Workspace, Microsoft Office, WordPress, and many more.

Managing an HMO can be complex and time-consuming, requiring in-depth knowledge of regulations, tenant management, and property maintenance. By having a knowledgeable  HMO manager, you can ensure your property remains compliant, your tenants are satisfied!

I provide full-spectrum rental management admin support tailored for South African letting agents and landlords, with specialised experience in WeConnectU and PayProp.

Listing & Viewings Coordination: Uploading rental listings to preferred portals and coordinating viewings on behalf of agents.

Tenant Application Support: Assisting applicants with completing forms, collecting supporting documents, and ensuring a smooth vetting process.

Lease Admin & Renewals: Drafting lease agreements, uploading signed documents, and ensuring full compliance across lease files.

Month-End Billing & Reconciliation: Managing invoicing, payment allocation, and reconciling tenant and landlord accounts — including owner and tenant statement distribution via email/SMS.

Rental Payments & Deposits: Setting up payment methods and schedules, tracking payments, and assisting with deposit releases through WeConnectU or PayProp.

Arrears Management: Running arrears reports, sending reminders or letters of demand, and following up to ensure recovery processes are in place.

Email & File Management: Managing general inboxes, responding to routine queries, and maintaining a cloud-based digital filing system for agent/office use.

Ongoing Tenancy Support: Reporting maintenance requests, noting lease renewal timelines, and keeping communication flowing smoothly between tenants and agents.

Tools & Platforms: WeConnectU, PayProp, Microsoft Office, Google Workspace, and cloud-based systems for efficient virtual support.

These services aim to streamline the rental process for clients, alleviate stress, and ensure a smooth transition into their new rental home.